Released on: September 17, 2008, 1:47 pm

Press Release Author: Rodney Mortillaro

Industry: Consumer Services

Press Release Summary: Nine Tough Questions You Should Ask A Carpet Cleaner
To Avoid Being Ripped-off.

Press Release Body: FOR IMMEDIATE RELEASE

How To Avoid Fall Carpet Cleaning Scams

Hamilton, NJ - As soon as the economy takes a downturn, it’s guaranteed to happen.
They promise to clean all the carpets in your house for $59.00. Sound too good to
be true? It probably is. To make matters worse, they finally show up–three hours
late-in a beat up pick-up truck with no company name, and hop out in torn jeans and
a soiled tee-shirt. Then you realize it: you’ve been the victim of a bait -and
-switch campaign.

What is bait and switch?

Bait and switch scams work like this: a company advertises cleaning a roomful of
carpet of carpet for a ridiculously low price. When they arrive, they inform you
the price they quoted is only for the traffic lanes and doesn’t include any cleaning
chemicals.” That’s like taking a bath with no soap,” says textile inspector
Rodney Mortillaro at AllstateCleaning.Com. So you agree to pay extra for the
chemicals because you are thankful someone showed up. In the end, the final bill
ends up costing you hundreds of dollars.

Another typical scam is hearing that a company will clean a set amount of rooms for
a very low price ( like 5 rooms for $49.00). After they begin, you discover a linen
closet, hallway, foyer, or regular closet counts as a room, and you wind up paying a
lot more than you thought you would. Bait-and-switch scams are especially targeted
at the elderly. Seniors are more likely to be intimidated by high pressure tactics
and by someone who ”promises" to give them a good deal.

Professional carpet cleaning technicians will arrive in a company vehicle with
company identification on the side. They may also be uniformed, should be well
groomed, and should provide some sort of business or certification card. If they
are more like person described at the beginning of this story, then don’t let them
in.

So how can you avoid a bait-and-switch scam?

The best protection against bait-and-switch is to ask some pointed questions before
the cleaner arrives at your home. Call several local cleaning companies. If the
company cannot answer simple questions, move on to another company. Remember, if it
sounds too good to be true, it probably is.

Here are 11 questions you should ask:

1." Is your company part of a national building supply store, department store or
franchise?"

Big national department stores, discount building supply stores and franchise
cleaners have big employee turn over problems. The technician on your home route
will probably change several times a year. So calling a large carpet cleaning
franchise is usually a "roll of the dice" when it comes to getting a good carpet
cleaning tech. More than likely you'll get a "green" rookie with one day of
"training" who will be learning at your expense. Plus they book lots of jobs back
to back so most of the time no more than 30 minutes is ever spent cleaning your
carpets. Then they pray that their employees will do a good job for you.

Some of these large companies even advertise that they are "family owned" but in
reality, they may have 100 trucks or more. So to them, you're just a number. And
their office may be up to 2 or 3 hours away from your home. But many use toll
free numbers so you have no way of knowing that you're not calling a local company.
So your chances of getting an owner or a family member to clean your carpets are
slim to none.

2. " Are you certified in carpet cleaning? If not, what type of formal training do
you have?"

Hardly any of the franchise and bait-and-switch cleaners are certified by the
Institute Of Inspection, Cleaning Restoration and Certification. In fact, only the
top 10% of all cleaners in the nation are IICRC certified.

3. "How many years has your company been in business?" ( the longer, the better)

4. "Can you provide a list of references I can call?"

5. " Is your company drug, alcohol and criminal free?"

Many national chains and independent owners do not do background checks and drug
testing on their employees. This puts you and your family at great risk. So to be on
the safe side, DO NOT deal with companies who fail to pre-screen their employees.

6. " Can you provide proof of insurance and a business license?"

7. " What steps will be included in your cleaning process? Is your company 100%
green?"

Besides using cheap cleaning solutions that cause rapid re-soling, many chain,
franchise and bait and switch cleaners use detergents that may be harmful to you,
your family and your pets. Make sure the firm you choose can prove that they use
cleaning solutions that are safe for you and the environment.

8. "Does your company sell carpet?"

In most cases, you should never have your carpets cleaned by carpet retailers.
Reason? Its a lot more profitable and easier for carpet retailers to sell you new
carpet than to restore it like new. Plus it's easier for them to tell you that your
carpets need to be replaced when it's simply not true. This rule also applies to
firms that re-upholster and clean furniture.

9. "How long will it take for the carpet to dry?"

10. " Do you offer free, no-obligation, on-site written quotations?"

11. " Do you offer a written, satisfaction or money back guarantee?"

After your questions have been answered, you also may what to check the firm’s
reputation with the Better Business Bureau at www. bbb. org . You can also check
the consumer affairs department of your state’s attorney general’s office. “You’d be
shocked at the number of companies that have lousy reputations when it comes to
addressing consumer complaints”, says Mortillaro.

When you have decided on a cleaner, make sure you pay your bill with a major
credit card. Sometimes it’s difficult getting a cleaner to come back to fix a
problem after you’ve paid the bill. Paying by credit card will give you an option
to dispute the bill if the problem is not resolved to your satisfaction says
Mortillaro. For a free report on how to select a carpet cleaner see, How To Select
A Professional Carpet Cleaning Company and the Oriental Rug Guide at


END

AllstateCleaning.Com is a NJ based cleaning and restoration company that provides
certified textile inspections, lab analysis and court testimony for consumers who
need an expert second opinion.

Rodney Mortillaro, President
AllstateCleaning.Com
PO Box 3934 , Hamilton, NJ 08629
(P) 609-586-5833 (F) 775-252-9496
e-mail: allstate@usa.net

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Web Site: http://www.allstatecleaning.com

Contact Details: Rodney Mortillaro, President
AllstateCleaning.Com
PO Box 3934 , Hamilton, NJ 08629
(P) 609-586-5833 (F) 775-252-9496
e-mail: allstate@usa.net